FreshworksKPI data tables
Freshworks operating metrics behind the KPI charts, newest period first (up to 24 periods per chart). Periods use each company's own fiscal labels where the source does; each table names its source.
| Period | Customers contributing more than $50,000 in ARR |
|---|---|
| Q2 2026 | 4,091 |
| Q1 2026 | 3,938 |
| Q4 2025 | 3,760 |
| Q3 2025 | 3,612 |
| Q2 2025 | 3,460 |
Source: Freshworks earnings-call prepared remarks, Form 10-K and Exhibit 99.1 (Nasdaq: FRSH). Q2 2025 call: 3,460 (https://www.fool.com/earnings/call-transcripts/2025/08/06/freshworks-frsh-q2-2025-earnings-call-transcript/). Q3 2025 call: 3,612 (https://www.fool.com/earnings/call-transcripts/2025/11/05/freshworks-frsh-q3-2025-earnings-call-transcript/). Form 10-K 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000036/frsh-20251231.htm): approximately 3,760 customers each contributing $50,000 or more in ARR at December 31, 2025. Exhibit 99.1 Q1 2026 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000088/q126quarterlyearningsrelea.htm): 3,938. Exhibit 99.1 Q2 2026 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000135/q226quarterlyearningsrelea.htm): 4,091. Calendar year.
| Period | Customers contributing more than $5,000 in ARR |
|---|---|
| Q2 2026 | 25,356 |
| Q1 2026 | 25,088 |
| Q4 2025 | 24,762 |
| Q3 2025 | 24,377 |
| Q2 2025 | 23,975 |
| Q1 2025 | 23,275 |
| Q4 2024 | 22,558 |
| Q3 2024 | 22,359 |
| Q2 2024 | 21,744 |
| Q1 2024 | 20,549 |
| Q4 2023 | 20,261 |
Source: Freshworks Form 10-K and Form 10-Q Key Business Metrics tables, and Exhibit 99.1 earnings releases (Nasdaq: FRSH). Form 10-K year ended December 31, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000036/frsh-20251231.htm): 24,762 / 22,558 / 20,261 at December 31, 2025 / 2024 / 2023. Form 10-Q ended March 31, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000029/frsh-20250331.htm): 23,275 vs 20,549. Form 10-Q ended June 30, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000051/frsh-20250630.htm): 23,975 vs 21,744. Form 10-Q ended September 30, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000107/frsh-20250930.htm): 24,377 vs 22,359. Form 10-Q ended March 31, 2026 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000090/frsh-20260331.htm): 25,088 vs 23,275. Form 10-Q ended June 30, 2026 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000137/frsh-20260630.htm): 25,356 vs 23,975. Calendar year.
| Period | Net dollar retention (as reported) |
|---|---|
| Q2 2026 | 104 |
| Q1 2026 | 106 |
| Q4 2025 | 108 |
| Q3 2025 | 105 |
| Q2 2025 | 106 |
| Q1 2025 | 105 |
| Q4 2024 | 103 |
| Q3 2024 | 107 |
| Q2 2024 | 106 |
| Q1 2024 | 106 |
| Q4 2023 | 108 |
Source: Freshworks Exhibit 99.1 earnings releases and Form 10-K / 10-Q Key Business Metrics (Nasdaq: FRSH). Q4 2024 Exhibit 99.1 (https://ir.freshworks.com/news/news-details/2025/Freshworks-Reports-Fourth-Quarter-and-Full-Year-2024-Results-02-11-2025/default.aspx): 103% vs 107% in Q3 2024 and 108% in Q4 2023. Q1 2025 Exhibit 99.1 (https://ir.freshworks.com/news/news-details/2025/Freshworks-Reports-First-Quarter-2025-Results-04-29-2025/default.aspx): 105% vs 103% in Q4 2024 and 106% in Q1 2024. Q2 2025 Exhibit 99.1 (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000049/q225quarterlyearningsrelea.htm): 106%. Q3 2025 Exhibit 99.1 (https://ir.freshworks.com/news/news-details/2025/Freshworks-Reports-Third-Quarter-2025-Results/default.aspx): 105%. Form 10-K year ended December 31, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000036/frsh-20251231.htm): 108% / 103% / 108% at December 31, 2025 / 2024 / 2023. Q1 2026 Exhibit 99.1 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000088/q126quarterlyearningsrelea.htm): 106%. Q2 2026 Exhibit 99.1 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000135/q226quarterlyearningsrelea.htm): 104%. Calendar year.
| Period | Reported NDR | Constant-currency NDR |
|---|---|---|
| Q2 2026 | 104 | 105 |
| Q1 2026 | 106 | 105 |
| Q4 2025 | 108 | 104 |
| Q3 2025 | 105 | 104 |
| Q2 2025 | 106 | 104 |
| Q1 2025 | 105 | 105 |
| Q4 2024 | 103 | 105 |
| Q3 2024 | 107 | 105 |
| Q2 2024 | 106 | 106 |
| Q1 2024 | 106 | 106 |
| Q4 2023 | 108 | 107 |
Source: Freshworks Exhibit 99.1 earnings releases (Nasdaq: FRSH), as-reported and constant-currency net dollar retention bullets. Q4 2024: 103% reported, 105% CC (https://ir.freshworks.com/news/news-details/2025/Freshworks-Reports-Fourth-Quarter-and-Full-Year-2024-Results-02-11-2025/default.aspx), which also prints Q3 2024 107% / 105% CC and Q4 2023 108% / 107% CC. Q1 2025: 105% / 105% CC, and Q1 2024 106% / 106% CC (https://ir.freshworks.com/news/news-details/2025/Freshworks-Reports-First-Quarter-2025-Results-04-29-2025/default.aspx). Q2 2025: 106% / 104% CC, and Q2 2024 106% / 106% CC (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000049/q225quarterlyearningsrelea.htm). Q3 2025: 105% / 104% CC (https://ir.freshworks.com/news/news-details/2025/Freshworks-Reports-Third-Quarter-2025-Results/default.aspx). Q4 2025: 108% / 104% CC (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000028/q425quarterlyearningsrelea.htm). Q1 2026: 106% / 105% CC (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000088/q126quarterlyearningsrelea.htm). Q2 2026: 104% / 105% CC (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000135/q226quarterlyearningsrelea.htm). Calendar year.
| Period | Remaining performance obligations |
|---|---|
| Q2 2026 | 680.6 |
| Q1 2026 | 665.3 |
| Q4 2025 | 644.4 |
| Q3 2025 | 587.2 |
| Q2 2025 | 568.9 |
| Q1 2025 | 541.9 |
| Q4 2024 | 525.3 |
| Q3 2024 | 488.9 |
| Q2 2024 | 469.8 |
| Q1 2024 | 435.4 |
Source: Freshworks Form 10-Q and Form 10-K remaining performance obligations note, and SEC XBRL us-gaap:RevenueRemainingPerformanceObligation (https://data.sec.gov/api/xbrl/companyconcept/CIK0001544522/us-gaap/RevenueRemainingPerformanceObligation.json). Form 10-Q ended March 31, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000029/frsh-20250331.htm): $541.9 million ($395.6 million expected in 12 months). Form 10-Q ended June 30, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000051/frsh-20250630.htm): $568.9 million ($414.3 million expected in 12 months). Form 10-Q ended September 30, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452225000107/frsh-20250930.htm): $587.2 million ($431.3 million expected in 12 months). Form 10-K year ended December 31, 2025 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000036/frsh-20251231.htm): $644.4 million ($464.4 million expected in 12 months). Form 10-Q ended March 31, 2026 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000090/frsh-20260331.htm): $665.3 million ($481.5 million expected in 12 months). Form 10-Q ended June 30, 2026 (https://www.sec.gov/Archives/edgar/data/1544522/000154452226000137/frsh-20260630.htm): $680.6 million ($493.3 million expected in 12 months). Calendar year.